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Dispatcher - Starry Field Experts Team

We love coming up with huge ideas and figuring out ways to bring them to life. Our team spans RF engineering, hardware architecture, firmware, UX, UI, software, industrial design, marketing, branding, and communications. And one thing we all share is an intense desire to make something beautiful. Something that makes a real dent.

 

About Starry:

Starry is reinventing how people connect to the internet. Our mission focuses on two things — first, on being an internet service provider committed to simplicity, transparency, and delight, and second, on providing high-speed internet to underserved communities both locally, nationally and globally. We approach our mission with a cutting-edge wireless technology, user experience designed to delight, and a diverse and intellectually curious company culture

 

Who You Are:

  • You have great judgment and an ability to work independently in a fast-paced, startup environment
  • You have an extraordinary ability to multitask
  • You’re extremely process oriented and love using your organizing skills to help teams run more efficiently

 

What you’ll do:

  • Monitor calendars and proactively reach out to customers when scheduling conflicts arise
  • In conjunction with the Field Operations Manager, ensure adequate staffing to meet appointment demand, and that each job is assigned in a way that ensures maximum efficiency for our Field Experts and Contractors
  • Serve as first point of contact for all Field Experts when scheduling issues arise or follow up appointments are required
  • Ensure Field Experts know which equipment they will need for their installation appointments and that all building access and other information is up-to-date and accessible
  • Ensure new employees are properly on-boarded with Starry equipment and uniforms/gear
  • Work closely with the Director of Customer Care to ensure customer communication expectations are met and the support team is aware of any customer issues at the end of every appointment
  • Assist in reporting on Field Operations metrics like timeliness, amount of rescheduled appointments, and CSAT data

 

Experience required:

  • 2+ years prior experience working as a dispatcher managing a field team, an operations coordinator, or in customer service
  • Experience in a fast growth, high volume, startup environment
  • Ability to work independently and proactively

 

We work hard, so we take care of each other and try to enjoy ourselves along the way. We have:

  • Premium medical, dental, and vision coverage with no employee contribution required
  • 12 weeks of paid parental leave
  • Life insurance and short & long term disability insurances with no employee contribution required
  • Catered breakfast every Monday
  • Groups for skiing, biking, running, climbing, stretching, shuffleboard, darts, and more

 

Happy Interneting!

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

 

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.