Starry Install Technician (CompTIA A+)
Starry is reinventing how people connect to the internet. Our mission focuses on two things — first, on being an internet service provider committed to simplicity, transparency, and delight, and second, on providing high-speed internet to underserved communities both locally, nationally and globally. We approach our mission with a cutting-edge wireless technology, user experience designed to delight, and a diverse and intellectually curious company culture.
Why you'll love working here:
Starry is a fast-growing company, with incredible ambition to build new markets, and new products and services. At Starry, autonomy and creativity are rewarded; you’ll have control of your own time and the opportunity to develop your ideas and initiatives. Our team is tightly-knit, highly collaborative, and very driven. We value each other’s contributions.
Who we're looking for:
Starry is looking for tech-savvy, intellectually curious individuals who want to help us redefine the way that end users access the internet. If you feel that the cable internet industry is long overdue for a technology disruption and you own more IoT devices than you know what to do with, you’re probably one of us.
As a Starry Internet Installer in the field, you’ll be the face of Starry Internet to customers. On a regular appointment, you’ll set them up for success with their new Starry Station router, provide “white glove service” to connect all their devices, and explain in human terms how our wireless broadband internet service works.
You’ll need to have strong time management, a knack for troubleshooting, and the ability to juggle multiple projects at once. In addition to being punctual, you are an engaging, approachable, and empathetic person. Our ideal candidate not only enjoys teaching someone how to use something new, but they’re energized by sharing their passion for groundbreaking technology. You should be versatile; able to interact with a range of personalities from building owners to tenants. This isn’t an office job, so we want someone who enjoys being on the move and interacting with people, not keyboards.
What you'll do:
- Be the point person for installation and activation of Starry Internet services for new customers
- Connect a customer to the Starry Internet infrastructure using coax, phone lines, or ethernet
- Investigate and resolve device and network specific issues at point of installation: Think everything from helping get a wireless printer connected to making sure there’s no interruptions when streaming or gaming
- Act as a valued source of “on the ground” feedback from customers and be asked to report back and present your findings in order to improve our service and technology
- Log customer feedback and concerns to ensure the accurate tracking of satisfaction metrics
- Educate customers on how to operate the equipment after setup and installation to ensure their long-term success with the service
Experience and skills required:
- 1–3+ years of proven IT and/or field experience
- Experience wiring 66 and 110 punch blocks
- Experience terminating coax, RJ11, and RJ45 cables
- Ability to work independently and proactively
- Must be able to lift up to 40 lbs regularly, respond quickly to avoid or mitigate potentially dangerous situations, move safely over uneven terrain, safely climb ladders while carrying up to 40 lbs, work in extreme weather, and wear personal protective gear correctly
- Must be able to adhere to OSHA safety guidelines and wear personal protective gear correctly
- Must be able to bustle about, bend, squat, or stand for prolonged periods of time
- Past experience at an ISP or telecommunications company and paired with a constant desire to tear all the systems you used apart and build something better
- A+ Certification
- Tool sheds feel more like toy stores and you know your way around wiring and cabling
- You love new technology, Internet of Things, and have a veritable library of gizmos around your home
We work hard, so we take care of each other and try to enjoy ourselves along the way. We have:
- Premium medical, dental, and vision coverage with no employee contribution required
- 12 weeks of paid parental leave
- Life insurance and short & long term disability insurances with no employee contribution required
- Snacks always on hand
- Groups for skiing, biking, running, climbing, stretching, shuffleboard, darts, and more
Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.
Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.