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IT Support Specialist

About Starry:

Starry is a rapidly growing internet service provider and we are proud to be an Equal Opportunity workplace. Just like the internet service we provide, we do not discriminate. We welcome people from all over the world to share their knowledge and perspectives. At Starry, you can discover the many careers and opportunities that are made possible when you connect people to the limitless possibilities of the internet.

Our mission focuses on two things. First, we’re making the experience of accessing the internet simple, transparent, and delightful. Second, we’re bringing that experience to underserved communities around the world. We approach our mission with a cutting-edge wireless technology, customer service designed to delight, and a culture of innovation and intellectual curiosity.

What you’ll do:

  • Starry IT holds our team to treat our employees with the same exceptional support and respect as Starry customers. You’ll be expected to help corporate users with various technology issues (Wi-Fi, printers, laptop repairs, etc.)
  • On-board new users including preparing company-owned laptops to corporate standards, creating cloud accounts, and supporting any issues for first day hires.  Follow up with new-hires and their managers to ensure compliance with company policies (2-factor authentication, etc)
  • Build new processes and systems to improve on-board experience, security, and reliability of corporate IT systems while minimizing any impact to end-user’s ability to get their day job done
  • Keep track of inventory of materials and hardware to be able to handle bursts in hiring and to have spares available for urgent needs
  • Work with Office Operations team for ordering

Points for:

  • Bachelor or Associates in technical field (MIS, etc) equivalent discipline/experience (appropriate certifications are also acceptable)
  • Customer service approach to IT support. Positive attitude and helpful demeanor.
  • Experience with OSX, Windows, and Linux in end-user environment.
  • Experience with Google Workspaces (fka GSuite/Google Apps), Office365, and Amazon Web Services
  • Experience with video conferencing solutions like Google Meet and Zoom
  • Experience with MDM tools such as Mosyle or JAMF

Bonus points if:

  • Experience integrating various systems for single-sign-on
  • Experience with IT automation (Ansible, python, etc) tools
  • Experience with Apple Device Enrollment Program
  • Experience or certifications in the area of corporate network security

Starry values providing prospective employees with a fair chance to pursue opportunities. We will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of any applicable Fair Chance ordinance.

We work hard, so we take care of each other and try to enjoy ourselves along the way.

All full time Starry employees receive:
  • 100% employer-paid low deductible health plan, dental plan, vision plan, AD&D, and life insurance and access to our 401(k) retirement plan
  • Equity compensation grant - so all employees have a stake in our continued success
  • 12 weeks of 100% paid parental leave for all new parents after six months of continuous employment
  • Professional development assistance after six months of employment
  • Catered meals on a weekly basis for employees working in the office
  • Casual dress, annual fitness reimbursement, stocked kitchen, and other perks and discounts

Happy Interneting!

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Starry does not sponsor applicants for employment visa status.

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.