Starry Expert - Field Technician
Starry is looking for tech-savvy, intellectually curious individuals who want to help us redefine the way that end users access the internet. If you feel that the cable internet industry is long overdue for a technology disruption and you own more IoT devices than you know what to do with, you’re probably one of us.
As a Starry Expert in the field, you’ll be the face of Starry Internet to customers. On a regular appointment, you’ll set them up for success with their new Starry Station router, provide “white glove service” to connect all their devices, and explain in human terms how our wireless broadband internet service works.
You’ll need to have strong time management, a knack for troubleshooting, and the ability to juggle multiple projects at once. In addition to being punctual, you are an engaging, approachable, and empathetic person. Our ideal candidate not only enjoys teaching someone how to use something new, but they’re energized by sharing their passion for groundbreaking technology. You should be versatile; able to interact with a range of personalities from building owners to tenants. This isn’t an office job, so we want someone who enjoys being on the move and interacting with people, not keyboards.
What you'll do:
- Be the point person for installation and activation of Starry Internet services for new customers
- Connect a customer to the Starry Internet infrastructure using coax, phone lines, or ethernet
- Investigate and resolve device and network specific issues at point of installation: Think everything from helping get a wireless printer connected to making sure there’s no interruptions when streaming or gaming
- Act as a valued source of “on the ground” feedback from customers and be asked to report back and present your findings in order to improve our service and technology
- Log customer feedback and concerns to ensure the accurate tracking of satisfaction metrics
- Educate customers on how to operate the equipment after setup and installation to ensure their long-term success with the service
Experience and skills required:
- 1–3+ years of proven IT and/or field experience
- Experience wiring 66 and 110 punch blocks
- Experience terminating coax, RJ11, and RJ45 cables
- Ability to work independently and proactively
- Valid Massachusetts driver’s license and clean driving record
- Past experience at an ISP or telecommunications company and paired with a constant desire to tear all the systems you used apart and build something better
- A+ Certification
- Tool sheds feel more like toy stores and you know your way around wiring and cabling
- You love new technology, Internet of Things, and have a veritable library of gizmos around your home
- Familiarity with tabletop shuffleboard
We work hard, so we take care of each other and try to enjoy ourselves along the way. We have:
- Premium medical, dental, and vision coverage with no employee contribution required
- 12 weeks of paid parental leave
- Catered lunches every Monday & cocktails on Friday during our weekly company meeting
- Wine, beer, spirits, and snacks always on hand
- Secure bike storage in the building
- Private shower facilities in our office
- Free gym in the building
- Groups for skiing, biking, running, climbing, stretching, shuffleboard, darts, and more
Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.
Starry, Inc. is an equal employment opportunity employer and does not discriminate against any applicant because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, disability, genetic information, veteran status, military status, application for military service or any other class protected by state or federal law.
Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.