From Garage to Common Areas, Starry Enhances Connectivity

Q&A with Brian Makokha, Property Manager of One Back Bay

One Back Bay, a Related company, partnered with Starry Business Internet to deliver seamless connectivity across its property. From WiFi in common areas to reliable internet in the garage, Starry has transformed operations, improved resident satisfaction, and streamlined communication for staff.

Q: What has your overall experience with Starry been like?
A: “My experience with Starry has been great. They've been wonderful from the very beginning. We’ve used their services to provide WiFi in our common areas, our office, and most recently, in our garage. Overall, it’s been a fantastic partnership.”

“Signing up for Starry’s WiFi service has been the best decision we have made this year. We have noted a significant improvement in garage operations both operationally and financially... The valets can retrieve cars faster due to improved communications thanks to the Wi-Fi. In short, it is fantastic.”

Q: How has Starry's customer service stood out?
A: “The technical support is exceptional. The technicians are articulate, knowledgeable, and efficient. If remote troubleshooting doesn’t resolve an issue, they’re on-site within a day or two. Billing has also been smooth, and overall, I’d give their customer service an A+.”

Q: Can you describe the challenges Starry helped solve in your garage?
A: “Our garage had no communication capabilities—radios didn’t work, and there was no WiFi. This caused delays of up to 20 minutes for residents requesting their cars. With Starry’s WiFi, we now have seamless communication. Cars are brought up in a timely fashion, residents are happy, and it’s dramatically improved our operations.”

The Garage Solution

The Challenge:
⛔ Poor communication due to lack of signal.
⛔ Delays in valet operations led to customer dissatisfaction.

Starry’s Solution:
✅ Quick feasibility study and proposal.
✅ Reliable WiFi installation across four garage levels.
✅ Improved operations and resident satisfaction.

Q: How was the installation process?
A: “It went really well. Starry conducted a thorough feasibility study, explained the process in a way that was easy to understand, and collaborated with us to minimize disruption in our fully operational garage. Even though it wasn’t a budgeted expense, we were able to secure approvals and financing thanks to their clear communication.”

Q: What feedback have you received from staff and residents since implementing Starry?
A: “It’s been a game-changer. Valets can now communicate seamlessly, and our staff can access office resources even from the garage. Residents are thrilled with the faster car retrieval times. Operationally, it’s one of the best investments we’ve made this year.”

Q: Would you recommend Starry to others in your industry?
A: “Wholeheartedly. Starry stands by their product, and their team is incredibly responsive and professional. The price is unbeatable, and the service is reliable. I’d recommend them to any property management or real estate developer without hesitation.”

Q: Anything else to add?
A: “From the bottom of my heart, I’m grateful for this partnership. Starry has been a true partner, and we’ve had a very successful year because of it. I’m completely satisfied.”

Reliable connectivity can transform property management and resident experiences. From solving complex challenges in challenging spaces like garages to providing seamless installation and proactive customer support, Starry can be an invaluable partner. Our affordable pricing has earned high satisfaction from both residents and staff, making us an exceptional choice for property managers looking to elevate operations and exceed expectations.

Ready to see how Starry can help your business?
Visit starry.com/business for more information.



This case study represents the results achieved by this specific customer. Results may vary and are not guaranteed.