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Starry Website Privacy Policy

Last Updated: July 19, 2017

Starry, Inc. is committed to protecting the privacy of your information. This Privacy Policy describes the information collected, used, and shared via our websites.

Our commitments

  • We will always strive to protect your information from unauthorized access, use, and disclosure.
  • We do not sell the information we collect to third-parties.
  • We will notify you of significant changes to this Privacy Policy.

We believe it is important to our customers and visitors to our website to understand what types of information we may collect and why we collect it. We collect information through our website, as described below, for the limited purposes of improving our marketing, improving our services and products, and establishing business relationships with customers.

Separate policies describe our collection, use, and disclosure practices associated with our Starry Internet service and other products.

We collect information from and about you in a few ways.

We collect information that you voluntarily provide. We, or vendors on our behalf, collect information from you, such as your name and email address, when you voluntarily provide it to us through your use of our website. For example, we collect information from you when you register to receive news and updates. We also collect information from you when you complete other contact forms on our website, email us, contact Starry customer care, or apply for a job with us. If you use our website to purchase a product or service from us, we, or vendors on our behalf, will collect information necessary to provide the product or service, including address and billing information.

We collect technical information through passive means. We, and third-party analytics providers, may collect certain technical information when you visit and use our website. For example, we may collect information about the browser you are using and we may look at what site referred you, or what site you navigate to from ours. We collect this information using cookies, web beacons, and similar commonly-used technologies.

We get information about you from third parties. We may receive information about you from our business partners, such as social media platforms, including when you click on a Starry advertisement or engage with us on Facebook.

We combine information. We may combine information that we collect offline with information we collect through Starry.com or other Starry products and services. In addition, we may combine information we receive from a third party with information we already have.

We use the information we collect to improve our products, to provide services, and for marketing purposes.

We use information to evaluate and improve our website, products, and services. We may use your information to make our website, products, and services better.

We use information to provide you services and products. If you subscribe to our services, we may use information to provide you these services and, as applicable, to bill you for the services we offer to you. We may use the information we collect to transition you to other Starry services you subscribe to in the future. If you purchase our products, we may use information to provide you these products and, as applicable, to bill you for these products. We also may use information to customize your experience with us and communicate with you.

We use information to market our products and services to you. We may, from time-to-time, use information we have collected to market our own, or our affiliates’, products and services to you. For example, we may provide you with information about new products and special offers. We may also use your information to serve you ads about products and offers. We may tell you about new features or updates. If you register with us, we may enroll you in our email newsletter. These marketing communications will include an option for you to opt-out of such communications in the future.

We may share information with third-parties in limited circumstances.

We will share information to provide and improve our services. For example, we may share information with partners and certain service providers that help us deliver or improve our services and products. We may also share information with companies that help us operate our sites or run a promotion, or with companies that help us fulfill customer requests.

We may share information with a successor to all or part of our business. We may share information as part of any merger, acquisition, sale of company assets, or transition of service to another entity. For example, if all or part of our business is sold we may include customer information as part of that transaction.

We may share information for certain other limited purposes. We may also share information with your permission; as required by law or regulation; to investigate or defend against third-party claims or allegations; or to protect our rights, property, and personal safety or that of our customers or others. We may also share anonymous or aggregate website usage information.

You have choices about how we use your information.

You can opt-out of some online behavioral advertising. Third parties may collect information about your use of our services to show you ads based on your interests, commonly referred to as behavioral ads. Starry does not have access to or control over how these third-parties collect and use such information. You may opt-out of receiving many behavioral ads through a web tool available here.

Some browsers have “Do Not Track” features that allow you to tell a website not to track you. Because a universal "Do Not Track" protocol has not yet been finalized, this site’s information collection and disclosure practices, and the choices that it provides to consumers, will continue to operate as described in this Privacy Policy, whether or not a “Do Not Track” signal is received.

You can opt-out of receiving our marketing emails. To stop receiving our promotional emails, follow the instructions in any promotional message you receive from us. Even if you opt-out of getting our marketing messages, we will still send you transactional messages. These include responses to your questions information about any services or products to which you subscribe or purchase from us.

We do not knowingly collect information from children.

We do not knowingly collect information from children under 13.

We strive to protect the information we collect.

We use a combination of technical, administrative, and physical safeguards to protect against unauthorized access to, use of, or disclosure of the personal information we collect and store. No security program is 100% secure, however. As a result, we cannot guarantee that we will prevent every unauthorized attempt to access, use, or disclose personal information.

If you click on a link to a third-party site, you will be taken to a website we do not control. This Policy does not apply to the privacy practices of that website. Read the privacy policy of other websites carefully. We are not responsible for the content or privacy policies of these third-party sites.

Your California privacy rights.

If you reside in California, you have the right to ask us one time each year if we have shared personal information with third-parties for their direct marketing purposes. To make a request, please send us an email at privacy@starry.com, or write to us at the address listed below. Indicate in your email or letter that you are a California resident making a “Shine the Light” inquiry.

We may change this Privacy Policy from time to time.

We constantly strive to improve our website, services, and products, and may update this Privacy Policy from time to time in connection with that effort. The text of this policy was updated on July 19, 2017 to improve the clarity of our description of our policy. We will notify you in advance of major revisions in our privacy policy. We will post notice of any such changes on our website.

Contact us.

If you have any questions about this policy, please email us at privacy@starry.com.

You can also write to us at:

Starry, Inc.
Attn: Corporate Compliance
38 Chauncy Street, 2nd Floor
Boston, MA 02111