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Our fine print

Starry Website Privacy Policy — YOUR PRIVACY RIGHTS

Effective Date: January 27, 2016

This Website Privacy Policy applies to the sites where it appears.
This website Policy describes how we treat personal information on the websites where it is located. This includes www.starry.com.

We collect information from and about you.

We collect contact information. For example, we might collect your name and email address if you contact us online. We may also collect your phone number and mailing address.

We collect payment information. For example, we collect your billing and shipping information if you make a purchase.

We collect information you submit or post. We collect the information you post in a public space on our site. We also collect information if you apply for a job with us online via our website. This might include your work history. We also collect information when you contact us.

We collect demographic information. We may collect information like your gender, age or the location from which you are browsing our websites. We may also collect your zip code. We might collect this information when you contact us or apply for a job online. We may also collect this information by providing you with surveys to complete.

We collect other information. If you use our website, we may collect information about the browser you’re using. We might look at what site you came from, or what site you visit when you leave us. We collect this information using the tracking tools described below. To control those tools, please read the “Choices” section below.

We collect information in different ways.

We collect information directly from you. For example, if you sign up for our emails or apply for a job online.

We collect information from you passively. We use tracking tools like browser cookies and web beacons to collect information from you. We collect information about users over time when you use this website. We may have third parties collect personal information this way. Learn more about these tools and how you can control them, here.

We get information about you from third parties. For example, our business partners may give us information about you. Social media platforms may also give us information about you.

We combine information. For example, we may combine information that we have collected offline with information we collect online. Or we may combine information we get from a third party with information we already have.

We use information as disclosed and described here.

We use information to respond to your requests or questions. For example, we may use your information to respond to your feedback. We may also use your information to notify you if you win a contest or make a purchase.

We use information to improve our products and services. We may use your information to make our website and products better. We might use your information to customize your experience with us.

We use information for security purposes. We may use your information to protect our company, our customers, and our websites.

We use information for marketing purposes. For example, we might provide you with information about new products and special offers. We might also use your information to serve you ads about products and offers. We might tell you about new features or updates. If you register with us, we’ll enroll you in our email newsletter. To learn about your choices for these communications, read the choices section below.

We use information to communicate with you. For example, we may contact you about your feedback or our relationship. We might also contact you about this website Privacy Policy or our website Terms.

We use information as otherwise permitted by law or as we may notify you.

We may share information with third parties.

We will share information within the Starry family of companies.

We will share information with third parties who perform services on our behalf. For example, we share information with vendors who send emails for us. We also share information with companies that help us operate our sites or run a promotion. We may also share information with companies that help us fulfill customer requests.

We will share information if we think we have to in order to comply with the law or to protect ourselves. For example, we will share information to respond to a court order or subpoena. We may share information if a government agency or investigatory body requests it. We might share information if we are investigating potential fraud. This might include fraud we think has happened during a promotion. If you are the winner of a sweepstakes or contest, we may also share your information with anyone who requests a winner’s list.

We may share information with a successor to all or part of our business. For example, if part of our business is sold we may include customer information as part of that transaction.

We may share information for other reasons we may describe to you.

You have certain choices about how we use your information.

You can opt out of receiving our marketing emails. To stop receiving our promotional emails, follow the instructions in any promotional message you get from us. Even if you opt out of getting our marketing messages, we will still send you transactional messages. These include responses to your questions.

You can control certain cookies and tracking tools. To learn how to manage how we – and our vendors – use cookies and other tracking tools, and to read our Do Not Track policy, please click here.

Your California Privacy Rights.
If you reside in California, you have the right to ask us one time each year if we have shared personal information with third parties for their direct marketing purposes. To make a request, please send us an email, or write to us at the address listed below. Indicate in your letter that you are a California resident making a “Shine the Light” inquiry.

These sites are not intended for children.
Our sites where this website Policy is found are meant for adults. We do not knowingly collect personally identifiable information from children under 13 without permission from a parent or guardian. If you are a parent or legal guardian and think your child under 13 has given us information, you can contact us at privacy@starry.com. You can also write to us at the address listed at the end of this website Policy. Please mark your inquiries “COPPA Information Request.” Parents, you can learn more about how to protect children's privacy online here.

We use standard security measures.
The Internet is not 100% secure. We cannot promise that your use of our sites will be completely safe. We encourage you to use caution when using the Internet. This includes not sharing your passwords.

We keep personal information as long as it is necessary or relevant for the practices described in this website Policy. We also keep information as otherwise required by law.

We may store information in the United States.
Information we collect may be stored in the United States. We may also store information in other countries. If you live outside of the United States, you understand and agree that we may transfer your information to the United States. This site is subject to U.S. laws, which may not afford the same level of protection as those in your country.

We may link to third party sites or services we don’t control.
If you click on a link to a third party site, you will be taken to a website we do not control. This Policy does not apply to the privacy practices of that website. Read the privacy policy of other websites carefully. We are not responsible for these third party sites.

Feel free to contact us if you have more questions. If you have any questions about this policy or want to correct or update your information, please email us at privacy@starry.com.

You can also write to us at:

Starry, Inc.
Corporate Compliance
P.O. Box 52226
Boston, MA 02205

We may update this website Privacy Policy. From time to time we may change our privacy policies. We will notify you of any material changes to our website Policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

© 2016 Starry, Inc. All rights reserved.