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Starry App Privacy Notice

Last Updated: August 29, 2017

Starry is committed to protecting your privacy. We believe it is important to our customers and users of our App to understand what types of information we may collect and why we collect it. This App Privacy Notice (Privacy Notice) explains how we collect, use, share, and store information through the Starry App. You can view our separate privacy notices for our website and Internet service here.

Our commitments

  • We collect information through our App for the limited purposes of improving services and products, establishing business relationships with our customers, and improving our marketing.

  • We do not sell the information we collect, even if it is de-identified, aggregated, or otherwise obfuscated. Unless we have your explicit consent, we share information with associated third parties only for the purpose of providing service to you, or to accommodate a request from you.

  • We will not share information that personally identifies you to third parties for their own marketing and advertising purposes.

  • We strive to protect your information from unauthorized access, use, and disclosure.

  • We will notify you of significant changes to this Privacy Notice.

We collect information from and about you in a few ways.

We collect information that you voluntarily provide. We, or vendors on our behalf (primarily for billing purposes), collect information from you, such as your name and email address, when you voluntarily provide it to us when you register for an account. We may associate this information with other information, including information about your Starry Station (if you have one), the device or devices from which you use the App, and the devices that use our services. We also collect information from you when you complete other forms on our App, email us, contact Starry customer care, or apply for a job with us. If you use our App to purchase a product or service from us, we, or a vendor on our behalf, will collect information necessary to provide the product or service, including address and billing information. Our vendors may collect personal information this way on our App in order to assist us in operating our App or providing our service.

We collect technical information through passive means. We, and third-party analytics providers on our behalf and for our use, may collect certain technical information when you use our App. For example, we may collect information about the device you are using, or the actions you take using the App.

We combine information. We may combine information that we have collected offline with information we collect through our App or other Starry products and services. In addition, we may combine information we receive from a third-party with information we already have.

We use the information we collect as described here.

We use information to evaluate and improve our App, products, and services. We may use your information to make our App, products, and services better.

We use information to provide you services and products. If you subscribe to our services or buy our products, we may use information to provide you these services and products, as applicable, to bill you for the services and products we offer to you. We may use the information we collect to transition you to other Starry services you subscribe to in the future. We also may use information to customize your experience with us and communicate with you.

We use information to market our products and services to you. We may, from time-to-time, use information we have collected to market our own, or our affiliates’, products and services to you. For example, we may provide you with information about new products and special offers. We may also use your information to serve you ads about products and offers. We may tell you about new features or updates. If you register with us, we may enroll you in our email newsletter. These marketing communications will include an option for you to opt-out of such communications in the future.

We may share information with third-parties in limited circumstances.

We will share information to provide and improve our services. For example, we may provide account information to third-parties to provide our services or products to you, such as for billing purposes. We may also share information with partners and certain service providers that help us deliver or improve our services and products. For example, we share information with vendors who send emails for us. We may also share information with companies that help us operate our App or run a promotion. We may also share information with companies that help us fulfill customer requests.

We may share information with a successor to all or part of our business. We may share information as part of any merger, acquisition, sale of company assets, or transition of service to another entity. For example, if all or part of our business is sold we may include customer information as part of that transaction.

We may share information for certain other limited purposes. We may also share information with your permission; as required by law or regulation; to investigate or defend against third-party claims or allegations; or to protect our rights, property, and personal safety or that of our customers or others. We may also share anonymous or aggregate App usage information. We will notify you of a valid law enforcement request unless legally prohibited, an emergency situation exists involving danger of death or serious physical injury to a person, or we are unable to ensure that you, and no one else, will receive the notice.

You have choices about how we use your information.

You can opt-out of receiving our marketing emails. To stop receiving our promotional emails, follow the instructions in any promotional message you receive from us. Even if you opt-out of getting our marketing messages, we will still send you transactional messages related to your account (for instance, confirming that we have received a request, responses to your questions, or informing you that your credit card is expired).

We do not knowingly collect information from children.

We do not knowingly collect information from children under 13.

We strive to protect the information we collect.

We use a combination of technical, administrative, and physical safeguards to protect against unauthorized access to, use of, or disclosure of the personal information we collect and store. No security program is 100% secure, however. As a result, we cannot guarantee that we will prevent every unauthorized attempt to access, use, or disclose personal information.

If you click on a link to a third-party site in our App, you may be taken to a website, App, or service we do not control. This Privacy Notice does not apply to the privacy practices of that website, App, or service. Read the privacy policy of other websites, Apps, or services carefully. We are not responsible for the content or privacy policies of these third-party sites, Apps, or services.

We may change this Privacy Notice from time to time.

We constantly strive to improve our App, services and products, and may update this Privacy Notice from time to time in connection with that effort. The text of this Privacy Notice was updated on August 8, 2017 to improve the clarity of our description of our policy. We will notify you in advance of revisions in our Privacy Notice and never surprise you. We will post notice of any such changes on our App.

Contact us.

If you have any questions about this Privacy Notice, please email us at privacy@starry.com.

You can also write to us at:

Starry, Inc.
Attn: Legal Department
38 Chauncy Street, 2nd Floor
Boston, MA 02111