A Fresh Start for Our Customers Impacted by COVID-19
Aug 3rd, 2020
At Starry, the customer comes first. And, the ongoing COVID-19 health crisis has not changed that. That’s why we were among the first internet service providers to take the FCC’s “Keep Americans Connected” pledge to suspend termination of internet service as a result of non-payment related to COVID-19. The FCC pledge expired on June 30th, but the crisis our subscribers are facing did not. So, we voluntarily extended its pledge commitment until July 31st.
Now, we are announcing our “Fresh Start” debt forgiveness initiative for our subscribers who were unable to pay their broadband subscription fee due to the impacts of the COVID-19 health crisis. The Fresh Start program will wipe away any debt owed to us through July 31, 2020 and enable subscribers to start with a zero dollar balance beginning August 1. This applies to subscribers who opted into our COVID-19 relief program or subscribers who requested partial and full relief during the pledge period.
“We know that the economic impacts of COVID-19 will continue for many months to come,” said Virginia Lam Abrams, Starry’s Senior Vice President of Government Affairs and Strategic Advancement. “By zeroing out the balances owed to us by subscribers who have been adversely affected by this health crisis, it’s our hope that this small gesture helps people get back on their feet with one less thing to worry about. It’s our way of saying, ‘we’ve still got your back.’”
Navigating any crisis is challenging and we want our customers to know that we are all in this together. To learn more about the Fresh Start program and the other ways we have put our customers first in response to the COVID-19 health crisis, read our full press release.